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Fresenius Medical Care

Fresenius Medical Care has implemented comprehensive quality management systems in its regions, which reflect both the specific local conditions and the company’s global responsibility. These systems regulate and monitor compliance with quality and safety standards for all products and procedures, from development, production, and regulatory approval, to use in clinics, customer training, and handling complaints.

We have established quality management systems at our production sites and dialysis centers and we commission regular external audits on their use. In Europe, this is performed by the German technical certification organization TÜV. These conformance and certification experts audit our clinical organizations annually to verify their compliance with ISO 9001 for quality management and ISO 14001 for environmental management. In the United States, our clinics are monitored by the Centers for Medicare and Medicaid Services (CMS), a public health care authority. We also regularly review our quality management systems through internal audits.

Our UltraCare brand in North America and our NephroCare brand in the other regions are part of an integrated therapy concept that sets internal quality standards in our clinics as well as for home dialysis. We aim at introducing our quality standards into newly acquired clinics efficiently and systematically, seeking to improve the risk management for applying those standards. In doing this, we intend to continue improving the quality of our services in our clinic network as a whole. The NephroCare Excellence program defines mid- and long-term operating and quality goals. These goals pertain to medical quality, but also relate to the effective use of staff and staff development, enhancing efficiency, standardizing processes, and the sustainable use of natural resources.

We measure and compare our quality performance in our clinics using certain performance indicators. In addition to industry-specific clinical benchmarks, they include our own quality targets, i. e., linked to the services and advice we provide. Fresenius Medical Care uses quality parameters that are generally recognized in the dialysis industry, e. g., the hemoglobin value.

Constantly measuring these and other parameters helps us to further improve our standards in providing dialysis treatment.

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